Frequently Asked Questions
Everything you need to know about upgrading your bathroom oasis.
What is the standard shipping time for large fixtures like bathtubs?
Large items are shipped via specialized freight carriers to ensure safety. Delivery typically takes 7-10 business days, and the carrier will call you to schedule a convenient delivery window.
Do your faucets and showerheads come with a warranty?
Yes, all our brassware and fixtures include a minimum 5-year manufacturer warranty covering leaks and finish defects, ensuring long-lasting quality in your home.
What is your return policy for tiles and flooring?
We accept returns on unopened boxes of tiles within 30 days of purchase. Please note that a 15% restocking fee may apply, and we recommend keeping one box for future repairs.
Are the mirrors and glass enclosures shatter-resistant?
Absolutely. All our mirrors and shower doors are made from tempered safety glass, designed to meet rigorous safety standards and resist impact.
Do you offer professional installation services?
While we do not provide direct installation, we provide detailed technical specification sheets for every product to assist your licensed plumber or contractor.
How can I track my order?
Once your order departs our warehouse, you will receive an email with a tracking link. For freight shipments, you can track the progress directly on the carrier's website using your BOL number.